This Contact Us page keeps Movae customer support details, business identity, and official contact routes in one place.
OUR IDENTITY
Legal Business Name: AM RETAIL SERVICES PTY LTDStore Name: Movae
Physical Business Address: 107 Whitehall Street, Yarraville, VIC 3013, Australia
ABN: 13 108 732 172
ACN: 108 732 172
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: support@movae.shopBusiness Phone Number: +61 413 200 292
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
Support requests are handled during the stated hours. Some cases, including delivery exceptions, return inspection, payment verification, or damaged parcels, may require additional details before we can complete the review.